It's inevitable. At some point we are all going to have to deal with difficult people. Wouldn't it be great to learn the best practices to deal with this as effectively as possible and increase the odds of a truly win-win outcome?
This interactive one-day workshop will get you thinking and digging deeply to bring out your absolute best when it matters most.
What makes people difficult?
Understanding DiSC Personalities
20 Tactics for Dealing with Difficult People
The "5-P Model" For Mastering Difficult People
1 Bonus Pro-Tip
What You Will Learn:
Gain a deeper understanding of personality styles
Learn how to use insights to your advantage
Get new perspectives on healthy vs unhealthy conflict
Learn a simple, but highly effective method to handle difficult people with Ninja-Like ability.
Who is this for?
Ideal for all levels of Customer-facing Staff, Leaders and Executives