This week on Inspiring Leaders, we talk to Business Strategist Janet LeBlanc to gain deep insights into the Customer-Centric mentality.
“If you get this customer-centric picture right, everything else falls into place”.
Janet LeBlanc is a business strategist, keynote speaker and best-selling Author of the “5Pillars Of Customer Centricity”. She is a recognized authority in the area of customer experience management with award-winning results in driving transformational change. With over 25 years of experience, Janet coaches global business executives and public sector leaders on how to propel their employees, customers and organizations forward to deliver a Branded Customer Experience®. She works with Fortune 100 companies and public institutions to connect with customer perspectives to drive business results. Her experience in measuring customer value and her expertise in applying customer experience management concepts and methodologies makes her popular with leaders eager to use customer strategies to drive organizational performance.
“Great leaders inspire change, they motivate and inspire me to want to reach and realize that Vision”
As founder and President of Janet LeBlanc + Associates Inc., Janet partners with private and public sector organizations who want to learn more about how to create and sustain a customer-centric culture. She develops multi-year customer experience strategies and integrates these strategies in business planning, employee performance management, and process improvement initiatives, all with the goal to drive business and financial growth.
Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and she was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organization and whose efforts help tie customer strategies to bottom-line results. Janet was awarded the Trudeau Medal, the highest honour of distinction given by the Telfer School of Management to its alumni. Janet's thought-leadership and presentations routinely focus on the business issues of today's leaders.
Join us for 20 minutes of pure leadership inspiration.
Janet LeBlanc on LinkedIn
Janet LeBlanc ’s Email
Janet LeBlanc Associates Website
Janet's book: 5 Pillars of Customer Centricity
Next Week’s Show:
Reinventing Sales with Paul Watts.
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Weekly interviews with great leaders around the world, sharing perspectives and best practices to help you become a more Inspiring Leader.
HUGE THANKS to Hank at Gremlin Studios for Post Production Editing and to Mike Petrusky at Kayrell Connections for recording our Intro. You guys ROCK!
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